Consultant

Your Opportunity:

Are you passionate about advancing person-centred care and creating meaningful partnerships with patients, residents, and families? Covenant Health is seeking a dynamic Patient & Resident Engagement Consultant to join our team and help shape the future of engagement across our organization. In this role, you will lead strategic initiatives that embed patient and resident voices into care delivery, policy development, and quality improvement. You’ll coordinate the Covenant Partner Program, the Patient and Resident Family Advisory Council, and facilitate education that builds capacity for engagement across all levels of leadership. You’ll also monitor and evaluate engagement data to inform continuous improvement and ensure alignment with provincial standards and Covenant Health’s strategic goals. This is a unique opportunity to work collaboratively with leaders, physicians, and external partners such as Alberta Health Services, while influencing culture and practice across diverse care environments. If you are a skilled facilitator, strategic thinker, and relationship builder with a passion for improving care experiences, we invite you to apply. Please note: Travel is required, and may include the use of a personal vehicle. A standard driver s abstract may also be required for use of corporate lease vehicles.

Description:

Reporting to the Manager, Patient & Resident Experience, the Patient & Resident Engagement Consultant plays a pivotal role in advancing person-centred care across Covenant Health. This position provides strategic consultation and operational support to integrate patient, resident, and family perspectives into care delivery and organizational decision-making. The Consultant leads the coordination of the Covenant Partner Program, including recruitment, onboarding, and support of patient and family advisors. They facilitate engagement education, monitor engagement metrics, and support the development of policies and practices aligned with best practices and accreditation standards. The role also includes planning and executing engagement events such as Patient and Family Centred Care Week and educational summits. Working independently and collaboratively, the Consultant engages with internal and external stakeholders to foster a culture of partnership and continuous improvement. Travel to Covenant Health sites is required to support engagement activities and build relationships across the organization. This position is non-unionized.