Consultant - Patient Relations
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- Corporate Professional
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- COV00011860 Requisition #
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- Aug 15, 2019 Post Date
- Classification: Consultant
- Union: COV OUT OF SCOPE
- Department: Patient Experience
- Primary Location: Misericordia Community Hosp
- Employee Class: Regular Full Time
- FTE: 1.00
- Posting End Date: 21-AUG-2019
- Date Available: 03-SEP-2019
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days
- Days Off: Saturday/Sunday
- Salary: Covenant Health offers a competitive compensation and benefits package
- Vehicle Requirement: Driver's License, Vehicle Required
Undergraduate degree in a health related discipline. Minimum 5 years acute care experience; additional 5 years progressive leadership experience that includes complex problem solving with broad stakeholders. Demonstrated knowledge of concern related legislation/acts such as the Protection of Persons in Care, Personal Directives, Mental Health, Health Information and Freedom of Information and Protection of Privacy, Protection for Persons in Care. Comprehensive knowledge of patient care, programs and service delivery, and organizational structures within Alberta. Excellent interpersonal, written and verbal communication and conflict management skills. Proficient with Microsoft Word, Excel, Access and web-based interfaces. Demonstrated ability to apply ethical frameworks for problem resolution. Ability to communicate effectively in a collaborative manner with stakeholders from diverse backgrounds and roles. Strong conflict resolution, negotiation and group facilitation skills. Demonstrated ability to handle concerns and investigations containing significant clinical, procedural, technical and ethical dimensions while maintaining discretion, diplomacy and tact, with impartiality and objectivity. Ability to work independently.
Additional Required Qualifications:
Knowledge and experience in the management of clinical and program operations. Demonstrated excellence in customer service and commitment to quality health care. Knowledge of quality improvement theories and current practices. Understanding of risk management and patient safety principles and practices. Working knowledge of NetCare/RLS/VAX/ applications are also assets. Understanding and commitment to Covenant Health’s Mission, Vision and Values. Clinical and/or patient education experience, i.e., in needs analysis, development and implementation of in-service education. Strong commitment to participation within a collaborative team environment. Demonstrable knowledge of concerns management theories, principles, practices and processes. Ability to exercise sound judgement and set priorities in rapidly changing and often unpredictable situations.
Preferred Qualifications:
Master’s Degree in a related health care field of study.
Hiring Requirements
The following must be provided prior to your first day of work:
Security Screening: Satisfactory criminal record check and/or Vulnerable Sector Search (as applicable based on position). Additionally, all employees have an ongoing duty to disclose any charges or convictions with Covenant Health.
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