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- Leadership
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- COV00048832 Requisition #
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- 1 day ago Post Date
Your Opportunity:
Misericordia Community Hospital (MCH) has an exciting opportunity for a strategic, forward-thinking, and transformational leader to join our team as the Manager, Central Staffing Office (CSO). This is a unique role for a professional eager to drive workforce innovation, lead change, and optimize staffing operations in a complex healthcare environment. As the Manager of the MCH CSO, you will play a key role in workforce scheduling transformation, ensuring the efficient and effective staffing of hospital units while aligning with the mission, vision, and values of Covenant Health. This position requires a leader who is adaptable, solution-focused, and passionate about process improvement, team engagement, and operational excellence. If you thrive in change-driven environments, enjoy leading workforce scheduling transformation initiatives, and have a strong background in staffing, scheduling, and change management, we invite you to be part of our team!
Description:
Reporting to the Senior Operating Officer, MCH, the Manager, CSO is responsible for day-to-day operations and supervision of staff schedulers; planning and organizing workload; and developing and implementing business and operations plans including monitoring operation budgets and managing project supporting workforce scheduling transformation, change management initiatives, and operational enhancements to improve staffing efficiencies across multiple hospital units. The Manager, CSO liaises with Senior Directors of Operations, Program Managers, Unit Managers, and the Workforce Application and Systems Support team. This position is responsible for the consistent application of the Workforce ESP business rules and the application of Collective Agreements. The Manager plans, coordinates and evaluates the services of the CSO. This leadership position requires strategic thinking, critical problem-solving, and the ability to navigate organizational change. The key responsibilities include: Leading and managing workforce transformation efforts by modernizing staffing and scheduling processes. Driving change management initiatives to improve scheduling efficiencies and adapt to evolving healthcare demands. Developing and implementing strategic workforce solutions that support operational excellence and align with best practices. Coaching, mentoring, and engaging CSO staff to foster a culture of adaptability, teamwork, and service excellence. Optimizing business processes to improve efficiency, quality, and patient safety. Ensuring compliance with workforce scheduling policies, collective agreements, and hospital guidelines. Leveraging data analytics to inform decision-making and drive continuous quality improvement. Utilizing technology and automation to streamline scheduling operations and enhance workforce flexibility. This position is non-unionized.
- Classification: Manager
- Union: COV OUT OF SCOPE
- Unit and Program: Central Staffing Office
- Primary Location: Misericordia Community Hosp
- Location Details: As Per Location
- Employee Class: Regular Full Time
- FTE: 1.00
- Posting End Date: 27-FEB-2025
- Date Available: 15-MAR-2025
- Hours per Shift: 7.75
- Length of Shift in weeks: 4
- Shifts per cycle: 20
- Shift Pattern: Days
- Days Off: Saturday/Sunday
- Minimum Hourly Salary: $38.82
- Maximum Hourly Salary: $58.23
- Vehicle Requirement: Not Applicable
Undergraduate degree in a health-related field or business administration. Minimum of 5 years of experience in staff scheduling and workforce management in a 24-hour service environment. Minimum of 3 years of management/supervisory experience, preferably in healthcare. Strong knowledge and experience interpreting collective agreements and scheduling systems. Previous experience with ESP scheduling software or an equivalent system. Advanced computer skills with proficiency in Microsoft Office (Word, Excel, PowerPoint). Exceptional organizational, interpersonal, and communication skills. Demonstrated problem-solving, leadership, and conflict resolution abilities. Ability to work effectively under pressure and tight deadlines. Strong attention to detail and ability to manage multiple priorities. A combination of education and experience will be considered.
Additional Required Qualifications:
As required.
Preferred Qualifications:
As required.
Hiring Requirements
The following must be provided prior to your first day of work:
Security Screening: Satisfactory criminal record check and/or Vulnerable Sector Search (as applicable based on position). Additionally, all employees have an ongoing duty to disclose any charges or convictions with Covenant Health.
Find Your Calling
Our diverse teams of employees, physicians and volunteers share a deep commitment to serve - selflessly sharing their gifts and talents for the greater good. We support each individual's personal calling to serve. Our culture enables decision-making at all levels, healthy relationships, personal and professional growth, ethical discernment and wellness.
We welcome people of all faiths, cultures and traditions. We celebrate the contributions of all our employees, and strive to create a community of care that brings hope and healing to both caregivers and those we serve.
Join our team today and find your calling.