COVID-19 Immunization Requirements

All Covenant Health employees are required to be fully immunized against COVID-19 as a condition of employment.

COV00024604 Requisition #
Thanks for your interest in the Manager, Patient & Resident Experience position. Unfortunately this position has been closed but you can search our 2,477 open jobs by clicking here.
  • Classification: Manager
  • Department: Patient Experience
  • Primary Location: Misericordia Community Hosp
  • Employee Class: Regular Full Time
  • FTE: 1.00
  • Posting End Date: 03-NOV-2021
  • Date Available: 13-NOV-2021
  • Hours per Shift: 7.75
  • Length of Shift in weeks: 2
  • Shifts per cycle: 10
  • Shift Pattern: Days
  • Days Off: Saturday/Sunday
  • Salary: Covenant Health offers a competitive compensation and benefits package
  • Vehicle Requirement: Not Applicable
Required Qualifications:

A Baccalaureate degree in a clinical discipline, allied health or health-related disciplines such as public health or health care administration. Minimum five years’ experience in a healthcare leadership position focused on patient experience. Knowledge of current healthcare-related legislation, including the Protection of Persons in Care Act, Personal Directives Act, Mental Health Act, Health Information Act (HIA) and Freedom of Information and Protection of Privacy Act (FOIP); knowledge of concerns management theories, principles, practices and processes. Excellent interpersonal, written and verbal communication and listening skills and the ability to communicate effectively in a cooperative, respectful and sensitive manner with individuals from diverse backgrounds, including all levels of the organization, including executive members and regional counterparts. Strong conflict resolution, negotiation and group facilitation skills; ability to work independently, exercise sound judgment and be highly flexible in managing variable and unpredictable situations with solid leadership, problem-solving and decision-making skills. Demonstrable problem-solving skills and ability to quickly resolve issues and concerns.

Additional Required Qualifications:

Comprehensive clinical knowledge of provincial and regional organizational structure, patient care and service delivery, resource utilization, and factors that affect patient care. Working understanding of ethics and commitment to Covenant Health’s ethical framework. Knowledge of quality improvement theories and current practices. Knowledge and experience in the management of clinical and program operations. Demonstrated excellence in customer service and commitment to quality health care. Understanding of risk management and patient safety principles and practices. Understanding and commitment to Covenant Health’s Mission, Vision and Values. Clinical and/or patient education experience, i.e., in needs analysis, development and implementation of in-service education. Demonstrable knowledge of concerns management theories, principles, practices and processes. Proficient with Microsoft Word, Excel, Access and the web-based interfaces. License(s)/Certification(s): Active license and registration with the appropriate provincial licensing body, required (i.e. CARNA, ACSW, etc.). Professional Technical Designation: Active membership with the appropriate provincial licensing body, required (i.e. CARNA, ACSW, etc.).

Preferred Qualifications:

Masters Degree in a related health care field of study. Working knowledge of NetCare/RLS/VAX/ applications are also assets.

Hiring Requirements

The following must be provided prior to your first day of work:

Security Screening: Satisfactory criminal record check and/or Vulnerable Sector Search (as applicable based on position). Additionally, all employees have an ongoing duty to disclose any charges or convictions with Covenant Health.

COVID-19 ImmunizationProof of full immunization against COVID-19. Full immunization status is achieved when 14 days have passed after the second dose of a two-dose vaccine, or the first dose of a single-dose vaccine.  See our FAQs for additional information.

    Find Your Calling

Our diverse teams of employees, physicians and volunteers share a deep commitment to serve - selflessly sharing their gifts and talents for the greater good.  We support each individual's personal calling to serve.  Our culture enables decision-making at all levels, healthy relationships, personal and professional growth, ethical discernment and wellness.

We welcome people of all faiths, cultures and traditions.  We celebrate the contributions of all our employees, and strive to create a community of care that brings hope and healing to both caregivers and those we serve.

Join our team today and find your calling.

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