Patient Relations Consultant
- 📁
- Corporate Professionals
- 📅
- COV00054418 Requisition #
- 📅
- 2 days ago Post Date
Your Opportunity:
Are you passionate about fostering a safe, respectful, and responsive environment for patients, residents, and families? Covenant Health is seeking a Patient Relations Consultant to join our team and play a critical role in managing patient concerns and commendations across our organization. In this position, you will lead investigations ensuring timely and appropriate resolution while upholding Covenant Health’s mission, values, and ethical principles.
Description:
Reporting to the Corporate Manager for Patient & Resident Experience, you will act as a liaison between patients, families, physicians, and staff, facilitating communication and resolution of concerns in accordance with provincial regulations and organizational policies. This role also involves identifying trends, supporting quality improvement initiatives, and providing education to build capacity for concern resolution management across Covenant Health. If you are a skilled communicator, problem-solver, and relationship builder with a strong commitment to patient-centred care, we invite you to apply. Please note: Travel between Covenant Health sites is required and may involve the use of a personal vehicle. This position is non-unionized.
- Classification: Consultant
- Union: COV OUT OF SCOPE
- Unit and Program: Patient & Resident Experience
- Primary Location: One Twelve Campus
- Location Details: As Per Location
- Employee Class: Regular Full Time
- FTE: 1.00
- Posting End Date: 29-DEC-2025
- Date Available: 19-JAN-2026
- Hours per Shift: 7.75
- Length of Shift in weeks: 4
- Shifts per cycle: 20
- Shift Pattern: Days
- Days Off: Saturday/Sunday
- Minimum Hourly Salary: $39.99
- Maximum Hourly Salary: $59.98
- Vehicle Requirement: Driver's License, Vehicle Required
University degree in a health or clinical discipline (e.g. Nursing, Social Work) required. Active license and registration with the appropriate provincial licensing body.
Additional Required Qualifications:
Minimum 5 years in an acute care environment working with patients or residents, physicians, and staff. Comprehensive clinical knowledge and understanding of healthcare legislation (HIA, ATIA, POPA, PPIC, Mental Health Act). Strong conflict resolution, negotiation and facilitation skills. Excellent interpersonal, written, and verbal communication skills. Ability to manage sensitive, high-pressure situations with discretion and diplomacy. Strong computer skills.
Preferred Qualifications:
Previous experience in concern management within a complex healthcare setting. Experience in quality improvement and risk management. Formal disclosure training.
Hiring Requirements
Please submit your resume to apply. We will review only the information provided in your resume during the screening process.
The following must be provided prior to your first day of work:
Security Screening: As a condition of employment, all employees are required to provide a satisfactory Criminal Record Check and to disclose of previous convictions, record suspensions or pardons received for charges of sexual assault or other sexual offences to Covenant Health prior to commencement of any work, including training or orientation shifts.
Be the Difference
Covenant Health invites you to be the difference in people's lives, your career, and your community. Guided by faith-based values, integrity, and compassion, every role contributes to person-centered care and a deeper purpose. Employees are supported through mentorship, education, and growth opportunities, working with inclusive teams that value collaboration and belonging. Together, Covenant Health advances healthcare innovation and shapes a healthier, more compassionate future for Alberta and beyond.