Program Assistant

Your Opportunity:

Under supervision of the Accounts Receivable Supervisor and in keeping with Covenant Health’s Mission and Values the incumbent provides courteous and professional customer service. Disburse petty cash for continuing care residents and for non-purchase order payment requisitions (for other departments, where appropriate). Follow up on delinquent accounts and gather relevant information and documentation, if further action is required. Process trust transactions in the trust system and generate trust statements for residents (and external agencies) on a timely manner. Receipting and coding all monies acquired by the facility into the financial system (including applying payments to residents’ accounts, where applicable). Prepare bank deposits, reconcile and balance the petty cash float.

Description:

5% Review daily Admissions, Discharges and Transfers. Discharge trust accounts, end trust services and begin refund process in Connect Care 25% Trust Account Maintenance & Support. Generate and distribute trust account statements to residents, monthly. Ensure all documentation is complete when processing trust transactions. Handle all inquiries/complaints relating to resident trust accounts, escalate to supervisor as required. 15% Review aged receivables monthly and follow up with residents/guarantors on outstanding accounts. Follow up on delinquent accounts to maximize collections. Relay information to Supervisor to facilitate decision to write off to Bad Debt or to send to 3rd party collection agency. 20% Daily receipting & depositing monies to appropriate general ledger account including scanning and archiving payment documentation. Count, verify and input into the system all monies received by mail and window transactions. Reconcile cash float. Prepare bank deposits. Report any discrepancy to Supervisor. 10% Maintains, disburses & replenishes petty cash float assigned to the Business office. Maintains coin & currency float required for day-to-day business operations and other departments, as required. Disburses petty cash according to the organization’s policy, ensure proper documentation, financial codes and authorization is received. This will include non-purchase order (NPO) payment requisitions. -Prepares NPO requisitions with supporting documents to replenish the business office petty cash float. 15% Customer Service & Inquiries. Respond to billing and payment inquiries. For inquiries unrelated to finance, coordinate them with the appropriate contact. 5% Conduct audits of petty cash floats. Report to Supervisor any discrepancies. 5% Other duties as assigned.