Program Assistant, Casual

Covenant Health
COV00014018 Requisition #

Your Opportunity:

This position reports to the Team Lead, Employee Health & Ability, and is responsible for investigating and processing a wide range of disability benefit entitlements including WCB, sick leave, short and long term disability and salary continuance resulting from work and non-work related illness or accident. The incumbent will serve as the initial contact with internal and external stakeholders. All work and non-work place disability benefits will be administered in accordance with Covenant Health’s guidelines, benefit contracts, applicable legislation and Collective Agreements.


Responds to plan members’ requests for benefit information & forms. Communicates effectively and in a timely manner with employees, OH&S, Covenant Health Benefits, Payroll and Management as well as insurers in regards to status of claims. Participates in team meetings to ensure consistency in disability and SUB Plan administration. Determines appropriate methods of communicating to internal and external stakeholders. Maintains regular communication with Ability Management Advisor and consultants. Composes and send appropriate correspondence to employees. Records all pertinent information regarding employee’s non-work related illness and or accidents in the OH&S data base. Reports Rehabilitation earnings to the insurance provider to ensure the plan member is accurately compensated during their gradual return to work. Potential reconciliation of incorrect pay and time coding. Track and investigate employees on a leave of absence with pay. Run Impromptu report on employee sick accruals and employee information for the OH&N’s and Ability Management consultants. Review tracking report of outstanding plan member claims to avoid employees being disqualified from benefit entitlements and to avoid an interruption in income replacement while employees are on leave. Runs report in Access to identify employee’s approaching their change in definition or age 65 limitation. Prepared UNA leave listing from Impromptu. Run WCB listing from Impromptu. Run reports in Access and Impromptu for the OH&S and HR quarterly meetings. Run impromptu reports to verify age and claiming limitations have been captured in the payroll system (LTD/CIB Vol life ins). Potential reconciliation of employee premiums. Coordinates disability claims with external and internal providers. Opening and Closing SUB Plan, STD/LTD, WCB and Salary continuance files.

  • Classification: Program Assistant
  • Department: OHSW Employee Health
  • Primary Location: SE Campus
  • Employee Class: Casual/Relief
  • FTE: 0.00
  • Posting End Date: 25-FEB-2020
  • Date Available: 06-MAR-2020
  • Hours per Shift: Varied
  • Length of Shift in weeks: Varied
  • Shifts per cycle: Varied
  • Shift Pattern: Varied
  • Days Off: Other
  • Salary: Covenant Health offers a competitive compensation and benefits package
  • Vehicle Requirement: N/A
Required Qualifications:

Must have at least two years directly related experience administering disability benefits. Strong computer literacy in Word, Excel, Outlook, Access, HR information systems and reporting programs is required. Knowledge of short and long term disability policies, procedures and legislation. Ability to maintain internal and external relationships. Excellent customer service and inter-personal skills required. Strong oral and written communication skills. Self motivated and directed. Excellent organization and time management skills with demonstrated ability to manage multiple assignments in an environment of constant chang. Ability to handle stressful situations and provide conflict resolution. Able to maintain a professional level of diplomacy, confidentiality and tact.

Additional Required Qualifications:

As Required

Preferred Qualifications:

Post Secondary education in Human Resources or Disability Management from a recognized post secondary institution is preferred. An equivalent combination of education and experience may be considered. Work experience in a unionized hospital environment preferred.

    Find Your Calling

Our diverse teams of employees, physicians and volunteers share a deep commitment to serve - selflessly sharing their gifts and talents for the greater good.  We support each individual's personal calling to serve.  Our culture enables decision-making at all levels, healthy relationships, personal and professional growth, ethical discernment and wellness.

We welcome people of all faiths, cultures and traditions.  We celebrate the contributions of all our employees, and strive to create a community of care that brings hope and healing to both caregivers and those we serve.

Join our team today and find your calling.

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