Supervisor

Your Opportunity:

Do you have great experience in organizing and supervising Hospitality Services within a fast-paced environment? Are you passionate about supporting the health of those we serve, residents and families? If these describe you, we've got your perfect opportunity! Covenant Health’s St. Michael’s site has an opening for a Supervisor on the Nutrition, Food, Linen and Environmental Services (NFLES) Team. Reporting to the Manager, NFLES, you will help ensure consistent delivery of safe, high-quality services across Food Services, Environmental Services, Laundry and related support areas. You will lead day-to-day operations and support hiring, orientation, scheduling, coaching and employee development. Working closely with Hospitality team members, site staff, patients/residents, families and suppliers, you will help create a positive service experience and responsive, well-coordinated operations. We are looking for a confident supervisor who excels at employee scheduling, delivers quality customer service and builds strong working relationships across teams. Your ability to manage conflict, prioritize competing demands and work effectively under pressure will be key to your success. Your supervisory experience in healthcare or a related sector will be valuable in shaping service objectives at St. Michael’s and supporting other operational areas. Apply to join our team today! Covenant Health is proud of its 160-year history of delivering quality, innovative Catholic health services to Albertans, and is one of Canada’s largest Catholic Health organizations.

Description:

In keeping with Covenant Health’s Mission and Values and as an integral member of the NFLES team, the Supervisor organizes and supervises activities that support quality Hospitality services for patients/residents and customers. The Supervisor leads recruitment, onboarding, training and performance management in accordance with Covenant Health policies and collective agreements. The role oversees scheduling, attendance, payroll and staff replacements while ensuring compliance with safety requirements, operational standards and applicable legislation. In collaboration with Human Resources, the Supervisor promotes a safe, efficient and respectful workplace. The Supervisor monitors service quality through audits, surveys and other improvement tools and develops action plans to address opportunities. The role maintains effective communication with staff, patients, residents and families to coordinate operational activities and respond to service needs. You will organize, analyze and report financial information to support effective resource management and maintain expertise in food service management, food production, environmental services, laundry processing and related Hospitality services. You will ensure frontline staff receive required education and training, both online and in person, and support consistent service delivery. In this frontline supervisory role, you will use critical thinking, sound decision-making and strong communication skills to positively impact the quality, safety and comfort of those we serve. This position is non-unionized.