Covenant Health
COV00014149 Requisition #

Your Opportunity:

Reporting to the Manager of the Central Staffing Office, the Clerk IV - Staffing Clerk position provides staff scheduling support to multiple programs within the Grey Nuns Community Hospital. The Staffing Clerk uses the ESP staff scheduling application, and works within established staff scheduling processes to complete complex and often urgent staff scheduling tasks within short time lines in a busy, high pressure environment. You will ensure that employees are scheduled appropriately and employee pay data is captured in accordance with Covenant Health policies, procedures, and collective agreement provisions. You must enjoy providing outstanding customer service in a fast paced environment while adapting to frequent interruptions and shifting priorities. Your key responsibilities will include: filling pre-booked and immediate shifts that result from staff vacation, leave of absence, illness and education leave; anticipating staffing needs and informing managers of shifts that require further attention; entering data for payroll; and providing scheduling reports, records and statistical information. Please note: Classifications Under Review.


The Clerk IV provides complex clerical support. The Clerk IV performs these tasks in accordance with established standards, and the Mission, Vision, Values, policies and procedures of Covenant Health.

  • Classification: Clerk IV
  • Union: COV CUPE 41
  • Department: Central Staffing Office GNCH
  • Primary Location: Grey Nuns Community Hospital
  • Multi-Site: Not Applicable
  • FTE: 1.00
  • Posting End Date: 24-FEB-2020
  • Employee Class: Regular Full Time
  • Date Available: 30-MAR-2020
  • Hours per Shift: 7.75
  • Length of Shift in weeks: 8
  • Shifts per cycle: 40
  • Shift Pattern: Days, Weekends
  • Days Off: As Per Rotation
  • Minimum Salary: $24.99
  • Maximum Salary: $30.38
  • Vehicle Requirement: N/A
Required Qualifications:

One year related post secondary certificate required. An equivalent combination of education and experience may be considered.

Additional Required Qualifications:

Minimum of intermediate ESP training required. Proficient computer skills with good working knowledge of the Microsoft office suite. Minimum of three (3) years Customer service experience in a healthcare setting. This should include dealing with customers face to face and via phone. Proven conflict resolution and strong communication skills are required. Ability to problem-solve and critical thinking skills are required. Must be able to work independently and within a complex interdisciplinary team required. Must be able to cope with high levels of stress, fluctuating priorities and time-sensitive deadlines. Excellent and interpretative command of the English language, both written and verbal is required. Demonstrated ability to pay close attention to detail with a high level of accuracy. Must have superior ability to organize and prioritize.

Preferred Qualifications:

Preference will be given to applicants with previous ESP and ASC experience. 1 - 3 years staff scheduling experience in health care. Experience in working in a unionized health care and/or 24/7, timekeeping/payroll experience would be an asset.

    Find Your Calling

Our diverse teams of employees, physicians and volunteers share a deep commitment to serve - selflessly sharing their gifts and talents for the greater good.  We support each individual's personal calling to serve.  Our culture enables decision-making at all levels, healthy relationships, personal and professional growth, ethical discernment and wellness.

We welcome people of all faiths, cultures and traditions.  We celebrate the contributions of all our employees, and strive to create a community of care that brings hope and healing to both caregivers and those we serve.

Join our team today and find your calling.

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