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- Administrative
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- COV00051792 Requisition #
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- 4 days ago Post Date
Your Opportunity:
Under the general supervision of the Patient Care Manager and the direct supervision of the Unit Manager for the Outpatient Scheduling Office, the Clerk IV is responsible for the provision of clerical support. This support includes being responsible for a full range of skills and duties which include: Telephone reception, screening and booking of patient appointments for a large number of ambulatory clinics. Other duties include the necessary clerical skill supported by computer knowledge (word processing, Excel and Connect Care), processing and preparation of patient documents, office filing and organizing abilities, excellent customer service and communications skills, and the ability to multitask in a service-based environment. Specific duties may include delivering patient charts to respective clinics, maintaining inventory and ordering of office supplies and/or ordering equipment repairs, and ongoing participation in training/orienting new staff, and other related duties as required in accordance with Covenant Health’s Mission, Vision and Values. Please note: Classifications Under Review.
Description:
The Clerk IV provides complex clerical support. The Clerk IV performs these tasks in accordance with established standards, and the Mission, Vision, Values, policies and procedures of Covenant Health. This position is covered by the terms and conditions of the CUPE 2111 Collective Agreement.
- Classification: Clerk IV
- Union: COV CUPE 2111
- Unit and Program: Outpatient Scheduling
- Primary Location: Misericordia Community Hosp
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 0.50
- Posting End Date: 05-AUG-2025
- Employee Class: Regular Part Time
- Date Available: 08-SEP-2025
- Hours per Shift: 7.75
- Length of Shift in weeks: 12
- Shifts per cycle: 30
- Shift Pattern: Days
- Days Off: As Per Rotation
- Minimum Salary: $26.07
- Maximum Salary: $31.68
- Vehicle Requirement: Not Applicable
One year related post secondary certificate required. An equivalent combination of education and experience may be considered.
Additional Required Qualifications:Grade 12 or recognized equivalent required. Completion of a course in medical terminology and fluency in use required. Unit Clerk diploma required. Experience with patient information database required. Minimum typing speed of 45 wpm required. Experience in an outpatient office setting, managing referral workqueues, appointment request workqueues and patient appointment scheduling in Connect Care required. Proficiency in spelling, grammar and punctuation required. Excellent organizational, interpersonal and communications skills required. Computer skills with knowledge in software programs including Excel, Outlook and Microsoft Office, required.
Preferred Qualifications:Must have effective interpersonal skills in dealing with public, coworkers, physicians, residents and other hospital department employees. Excellent customer service and telephone skills required. Good command of English language and pleasant phone voice.
Hiring Requirements
The following must be provided prior to your first day of work:
Security Screening: Satisfactory criminal record check and/or Vulnerable Sector Search (as applicable based on position). Additionally, all employees have an ongoing duty to disclose any charges or convictions with Covenant Health.
Find Your Calling
Our diverse teams of employees, physicians and volunteers share a deep commitment to serve - selflessly sharing their gifts and talents for the greater good. We support each individual's personal calling to serve. Our culture enables decision-making at all levels, healthy relationships, personal and professional growth, ethical discernment and wellness.
We welcome people of all faiths, cultures and traditions. We celebrate the contributions of all our employees, and strive to create a community of care that brings hope and healing to both caregivers and those we serve.
Join our team today and find your calling.