Coordinator - Quality
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- Corporate Professionals
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- COV00058355 Requisition #
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- 16 hours ago Post Date
Your Opportunity:
Join Covenant Health's Nutrition, Food, Linen and Environmental Services (NFLES) team as the Quality Coordinator. In this newly established role, you will champion quality improvement, regulatory compliance, and operational excellence across clinical and service departments including Clinical Nutrition, Food Services, Environmental Services, Portering, and Linen Services. This position offers a unique opportunity for a quality-focused professional who is passionate about improving service outcomes, enhancing resident and patient experiences, and supporting safe, high-performing healthcare environments. Working closely with NFLES leaders, frontline teams, and organizational stakeholders, you will lead quality initiatives, conduct audits, monitor performance indicators, and support continuous improvement efforts across multiple sites and service lines. The successful candidate will bring strong analytical and project management skills, a collaborative leadership style, and the ability to translate data and regulatory requirements into meaningful operational improvements. You will play a key role in supporting Accreditation readiness, quality assurance programs, staff education, policy development, and action planning related to audits, surveys, complaints, and other quality improvement activities. If you thrive in a dynamic healthcare environment, enjoy working across disciplines, and are motivated to make a measurable impact on quality and service excellence, we encourage you to apply. This position reports to the Senior Director of NFLES within the Integrated Services portfolio and is an Out of Scope (non-unionized) role.
Description:
As the Quality Coordinator, Nutrition, Food, Linen and Environmental Services (NFLES), you will be responsible for supporting quality assurance, regulatory compliance, and continuous improvement initiatives across Clinical Nutrition, Food Services, Environmental Services, Portering, Laundry, and Linen Services. You will work collaboratively with NFLES leadership, frontline staff, educators, and interdisciplinary stakeholders to ensure support services are delivered safely, effectively, and in accordance with organizational, professional, and regulatory standards. In this role, you will conduct audits, inspections, and evaluations to monitor compliance with healthcare regulations, infection prevention and control requirements, accreditation standards, and departmental policies and procedures. You will assist with the development and maintenance of quality metrics, action plans, policies, standards, and continuous improvement initiatives. You will identify opportunities to improve service delivery, support the implementation of corrective actions, investigate concerns and complaints, and participate in quality and process improvement projects. In addition, you will monitor and analyze key performance indicators, prepare reports, and present findings to operational leadership to support evidence-informed decision making. The Quality Coordinator also supports staff education and training related to professional practice, quality standards, food safety, infection prevention and control practices, and operational procedures. You will contribute to the development of educational resources, work procedures, and quality improvement tools that support excellence in service delivery and resident- and patient-centered care. This position reports to the Senior Director, NFLES, within the Integrated Services portfolio and is an Out of Scope (non-unionized) position.
- Classification: Coordinator
- Union: COV OUT OF SCOPE
- Unit and Program: Nutrition, Food, Linen & Environmental Services
- Primary Location: One Twelve Campus
- Location Details: Eligible to work hybrid (on/off site) within Alberta
- Employee Class: Regular Full Time
- FTE: 1.00
- Posting End Date: 04-AUG-2026
- Date Available: 14-AUG-2026
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days
- Days Off: Saturday/Sunday
- Minimum Hourly Salary: $29.87
- Maximum Hourly Salary: $44.81
- Vehicle Requirement: Not Applicable
Diploma or degree in Nutrition Food Services Management, Environmental Services, Health Administration, or a related field. Minimum two years of recent experience in healthcare Nutrition Food Services, Environmental Services, or other healthcare support service operations.
Additional Required Qualifications:
Demonstrated knowledge of infection prevention and control practices, food safety standards, accreditation processes, and healthcare regulations. Strong analytical, organizational, and communication skills with the ability to interpret data and develop meaningful quality improvement initiatives. Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and data reporting tools. Demonstrated project management, problem-solving, and continuous improvement skills. Ability to work independently, prioritize competing demands, and achieve objectives within established timelines. Proven ability to collaborate effectively with leaders, frontline staff, educators, and interdisciplinary stakeholders. Demonstrated attention to detail and commitment to quality, safety, and service excellence. Experience conducting audits, inspections, evaluations, or compliance reviews in a healthcare environment. Experience developing reports, monitoring key performance indicators, and presenting findings to operational leaders. Ability to collect, analyze, interpret, and present data to support quality improvement and operational decision-making. Commitment to excellence, accountability, and resident- and patient-centered service delivery.
Preferred Qualifications:
Minimum two years of experience in quality assurance, quality improvement, or healthcare support service operations. Experience supporting accreditation, healthcare audits, or regulatory compliance initiatives. Relevant certifications or professional memberships such as (C)NM, CAPM, PMP, CHESP, CHHA, CLLM, or MHLM. Experience with quality management, performance measurement, or process improvement methodologies.
Hiring Requirements
Please submit your resume to apply. We will review only the information provided in your resume during the screening process.
The following must be provided prior to your first day of work:
Security Screening: As a condition of employment, all employees are required to provide a satisfactory Criminal Record Check and to disclose of previous convictions, record suspensions or pardons received for charges of sexual assault or other sexual offences to Covenant Health prior to commencement of any work, including training or orientation shifts.
Be the Difference
Covenant Health invites you to be the difference in people's lives, your career, and your community. Guided by faith-based values, integrity, and compassion, every role contributes to person-centered care and a deeper purpose. Employees are supported through mentorship, education, and growth opportunities, working with inclusive teams that value collaboration and belonging. Together, Covenant Health advances healthcare innovation and shapes a healthier, more compassionate future for Alberta and beyond.