Switchboard Operator
- 📁
- Administrative
- 📅
- COV00055968 Requisition #
- 📅
- 5 hours ago Post Date
Your Opportunity:
This is a NIGHTS Casual Posting. Reporting to the Switchboard Supervisor, the incumbent represents Covenant Health and its values as a first point of contact and plays an integral role in the health care system by responding to incoming and outgoing calls and requests that supports clinical processes and emergency responses for multiple Covenant Health sites. This position initiates communication responses to emergency situations, such as Cardiac Arrests, Code Reds and Disasters, performs a variety of inter-hospital communications functions and clerical duties as required. Please note: Classifications Under Review.
Description:
The Switchboard Operator is responsible for responding to incoming and outgoing calls and requests for non-technical information. The Switchboard Operator directs calls to appropriate areas of the facilities. This position is covered by the terms and conditions of the CUPE 2111 Collective Agreement.
- Classification: Switchboard Operator
- Union: COV CUPE 2111
- Unit and Program: HIM / Switchboard
- Primary Location: Misericordia Community Hosp
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 0.00
- Posting End Date: 25-MAR-2026
- Employee Class: Casual/Relief
- Date Available: 12-APR-2026
- Hours per Shift: 7.75
- Length of Shift in weeks: Varies
- Shifts per cycle: Varies
- Shift Pattern: Nights
- Days Off: Other
- Minimum Salary: $23.52
- Maximum Salary: $28.60
- Vehicle Requirement: Not Applicable
High School diploma or recognized equivalent required.
Additional Required Qualifications:High School diploma or recognized equivalent is required. Six months recent related Switchboard experience strongly preferred. Proficient with Microsoft Office Suite (Word, Outlook and Excel) required. Excellent listening and comprehension skills. Broad knowledge of organizational interdependencies. Attention to detail while processing large volumes of work. Demonstrated interpersonal and organizational skills. Excellent communications skills involving speaking, listening, reading and writing. Ability to work with minimal supervision.
Preferred Qualifications:Emergency Communications Certificate is an asset. Experience in a hospital environment preferred. Equivalent combination of education and experience will be considered. Ability to respond in a direct, calm and professional manner to emergency and stressful situations including but not limited to Emergency Code Condition calls, medical emergency calls and fire alarm calls. Working knowledge of medical terminology, with a medical terminology course, preferred.
Hiring Requirements
Please submit your resume to apply. We will review only the information provided in your resume during the screening process.
The following must be provided prior to your first day of work:
Security Screening: As a condition of employment, all employees are required to provide a satisfactory Criminal Record Check and to disclose of previous convictions, record suspensions or pardons received for charges of sexual assault or other sexual offences to Covenant Health prior to commencement of any work, including training or orientation shifts.
Be the Difference
Covenant Health invites you to be the difference in people's lives, your career, and your community. Guided by faith-based values, integrity, and compassion, every role contributes to person-centered care and a deeper purpose. Employees are supported through mentorship, education, and growth opportunities, working with inclusive teams that value collaboration and belonging. Together, Covenant Health advances healthcare innovation and shapes a healthier, more compassionate future for Alberta and beyond.